Shipping & Returns

Shipping and Returns Policy

Updated March 27, 2007

Revised January 15, 2020 edit to raised our free freight order minimums.

Revised Decemeber 19, 2020 Format changes to define clear subsections with bold headers and minor edits. No policy changes were made.

This policy reflects your rights related to any and all orders placed though this website.

Tanning Buyers Group is committed to reducing costs and to ship effectively and quickly. Please read our shipping and returns policy in advance of placing your order so you can familiarize yourself with our shipping and returning standards.

All orders placed via the order system are immediately issued for fulfillment. During regular business hours most orders placed prior to 2pm EST ship same day.

All items are either shipped directly from our warehouses, manufacturers or their authorized distributors.

If you need assistance with any product purchase feel free to contact us using our contact details HERE

Tanning Lotion and Supply Shipping Policy
(Excludes Lamps, Equipment and larger bulk items shipments see that policy if applicable below)

Qualifying* Orders over $200 ship free* freight

A $1.50 processing fee is assessed to all orders

*Qualifying tanning lotion and / or supply orders are shipped using UPS™ or FEDEX™. These qualifying* shipments of lotions and / or supplies will be shipped freight free when the order exceeds $200.00 ($1.50 flat rate process fee all orders) and ships to any of the contiguous states.

Shipments that are below $200.00 will be shipped based on tiered shipping rates (automatically shown in your cart and throughout checkout) via UPS™ or FEDEX™ or whichever shipper is best for the given supplier to ship your order to you.

Most shipments arrive within 3 business days. If you do not have your order within 5 business days please contact us HERE

There is an additional fee to expedite shipping on your order. IF you wish expedited shipping please NOTE it in the comments section during the checkout process along with a phone number we can confirm your wishes in advance of shipment as 2nd and Overnight costs can be quite high.

All C.O.D. orders are charged an $12.50 transaction fee. Any unpaid or nonpaid COD shipments will be charged to your secondary payment method. No COD shipments will be made to clients without a backup CC payment onfile. Any fees associated with nonpaid CODs must be paid by client.

*Qualifying Products Policy - How you get FREIGHT FREE.

Most items qualify for freight free. However large, bulky and heavy items DO NOT QUALIFY and you will pay shipping on orders for larger items, such as sunless solutions tubs, parts, lamps & equipment.

Supplier will use the most cost efficient method of shipment on these items. Shipment of NON QUALIFYING items may be done using UPS™, FEDEX™, common carrier or similar shipping method to ensure timely delivery with best pricing for your delivery.

This offer only applies to the contiguous states.

Receiving and Verification Policy (no lamps in shipment)

When your order arrives you should verify contents. You have 2 business days (EXCLUDES LAMPS see policy below) to report any problems with your shipment. Obvious external damage MUST be noted on UPS or FEDEX when signed for.

Take photos with your phone or camera of any damage and retain all products until any problems are resolved. We may ask for and / or require additional and / or specific photos to qualify for resolution.

If your order does not fall into the above stated policy you will be contacted for freight approval in advance of shipment per the below listed exceptions policy

Lamp, Equipment and Bulk Shipping Policy

Orders placed that are shipped using our Lamp, Equipment and Bulk Shipping policy will require client pre-approval/authorization prior to shipment and involve a cost to client. Client pre-authorization must be done in writing in response to an email, call or via text if client is unable to access email and timing makes rapid action necessary for faster arrival.

All shipments are shipped using the best method available and may ship via UPS™, FEDEX™, LTL, Common Carrier or by our company delivery vehicles when applicable.

All costs associated with delivery of such shipments will be borne by the customer at the pre-authorized rate.

Lamp, Equipment and Bulk Shipment Receiving and Verification Policy

Tanning lamps, Equipment and Bulk Shipments by their nature may involve large value damages.

As a result, TO QUALIFY FOR ANY REMEDY OR REPLACEMENT when you get your delivery of any purchase under the Lamp, Equipment and Bulk Shipping Policy YOU ARE REQUIRED to IMMEDIATELY check the condition of the shipment, as well as, assess all shipments for internal breakage. If you hear or suspect and / or see breakage IT IS YOUR RESPONSIBILITY TO DOCUMENT SUCH DAMAGES ON ANY BILL OF LADING AS WELL AS TAKE REALTIME EXACT DAMAGE IMAGES TO DOCUMENT AND SHOW ANY AND ALL ISSUES AND DAMAGE WITH YOUR SHIPMENT.

To comply with this policy you may be required to open and / or inspect outside and inside boxes, shrink wrap, crates, Cartons, etc. and open and inspect all the contents and verify the working status of the lamps within the 2 business day timeframe as with all other orders.

Take photos with your phone or camera of any damage and retain all products until any problems are resolved. We may ask for and / or require additional and / or specific photos to qualify for resolution.

Return or Replacement Policy

Product & supply replacements and / or returns will be handled directly with the supplier of the item to be returned. You can report your issue using the phone number on your specific package. You are also welcome to submit a request via email to ITBG and we will happily submit your issue to the supplier.

Any item ordered that is defective will be replaced or refunded at no additional charge when reported and documented in compliance with whichever shipping policy applies as stated on this policy page.

Any returnable products mistakenly ordered by salon must be pre-authorized and be given an RA# and then shipped by salon and returned in new condition within 14 days from original invoice for refund or credit. Some suppliers have a restocking fee. If applicable this will be provided at time RA# is issued.

Due to their nature, sunless solution tubs, lamps & equipment are not returnable. Please verify you are ordering the correct item/quantity prior to completing the transaction.

For assistance determining what item you need please contact us prior to placing your order.

Turnaround time on the Return or Replacement Policy can be impacted by compliance to information requests by this company. We will do our best to provide rapid service but cannot control delays caused by client response times

Satisfaction Policy

We want to achieve complete satisfaction for our you. If you have a suggestion or are unhappy with any part of your transaction we would like to know. Please contact us HERE . We are continually modifying our service to better satisfy our you