Shipping, Returns & Other Policies

Updated 2024

Shipping, Returns and Other Policies

We recommend allocating longer lead-times for all shipments: We are shipping normally, however our shipping carriers FEDEX and UPS have reported pickup and delivery delays. We do offer expedited shipping, at an additional cost, should your business require greater delivery certainty.

These policies reflect your rights related to any and all orders placed though this website.

Tanning Buyers Group is committed to reducing costs and to ship effectively and quickly. Please read our shipping and returns policy in advance of placing your order so you can familiarize yourself with our shipping and returning standards.

All orders placed via the order system are immediately issued for fulfillment. During regular business hours most orders placed prior to 1:30pm EST ship same day.

All items are either shipped directly from our warehouses or directly from manufacturers on our behalf.

If you need assistance with any product purchase feel free to contact us using our contact details HERE

We have two sub-policies for FREIGHT.

- Lotions and Beauty Supply Shipping Policy

- Large, Heavy or Bulk Shipping Policy - e.g. Tube Lamps, Equipment, and other Bulk Shipments

These policies are exclusive and are not to be combined. For example, an order with a combination of tanning lamps and lotions and supplies with be separated into two parts based on which policy applies to a given item. The value of the combined order does not make the order qualify for any unique promotions or discounts that may be effective at time of order.

To determine which policy applies to your order please review the relevant sections below.

Lotions and Beauty Supply Shipping Policy
(Excludes Lamps, Equipment and larger bulk items shipments see that policy if applicable below)

Most shipments arrive within 3 business days. If you have not recieved your order within 6 business days report it HERE. TBG commonly utilizes third party carriers like FEDEX and UPS who exclusively control delivery dates and times. Our delivery parameters are estimates only the carrier is ultimately the source for detailed delivery information. If you do not have your order within 5 business days please contact us HERE

There is an additional fee to expedite shipping on your order. If you wish expedited shipping please NOTE it in the comments section during the checkout process along with a phone number we can confirm your wishes in advance of shipment as 2nd and Overnight costs can be quite high.

Most items are covered by the shipping systems quotes. However large, bulky and heavy items DO NOT QUALIFY and you will pay shipping on orders for larger items, such as tube lamps, sunless solutions tubs, parts & equipment.

TBG will use the most cost efficient method of shipment on these items. Shipment of NON QUALIFYING items may be done using UPS™, FEDEX™, common carrier or similar shipping method to ensure timely delivery with best pricing for your delivery.

This offer only applies to the contiguous states.

Receiving and Verification Policy (no lamps in shipment)

When your order arrives you should verify contents. You have 2 business days (EXCLUDES LAMPS see policy below) to report any problems with your shipment. Obvious external damage MUST be noted on UPS or FEDEX when signed for.

Take photos with your phone or camera of any damage and retain all products until any problems are resolved. We may ask for and / or require additional and / or specific photos to qualify for resolution.


Large, Heavy or Bulk Shipping Policy

Orders placed that are shipped using our Large, Heavy or Bulk Shipping policy will require client pre-approval/authorization prior to shipment and involve a cost to client. Client pre-authorization must be done in writing in response to an email, call or via text if client is unable to access email and timing makes rapid action necessary for faster arrival.

All shipments are shipped using the best method available and may ship via UPS™, FEDEX™, LTL, Common Carrier or by our company delivery vehicles when applicable. These third party carriers exclusively control delivery dates and times. Our delivery parameters are estimates only the carrier is ultimately the source for detailed delivery information.

All costs associated with delivery of such shipments will be borne by the customer at the pre-authorized rate.

Large, Heavy or Bulk Shipment Receiving and Verification Policy

Tanning lamps, Equipment and Bulk Shipments by their nature may involve large value damages.

As a result, TO QUALIFY FOR ANY REMEDY OR REPLACEMENT when you get your delivery of any purchase under the Lamp, Equipment and Bulk Shipping Policy YOU ARE REQUIRED to IMMEDIATELY check the condition of the shipment, as well as, assess all shipments for internal breakage. If you hear or suspect and / or see breakage IT IS YOUR RESPONSIBILITY TO DOCUMENT SUCH DAMAGES ON ANY BILL OF LADING AS WELL AS TAKE REALTIME EXACT DAMAGE IMAGES TO DOCUMENT AND SHOW ANY AND ALL ISSUES AND DAMAGE WITH YOUR SHIPMENT.

To comply with this policy you may be required to open and / or inspect outside and inside boxes, shrink wrap, crates, Cartons, etc. and open and inspect all the contents and verify the working status of the lamps, equipment, parts or accessories within the 2 business day timeframe as with all other orders.

Take photos with your phone or camera of any damage and retain all products until any problems are resolved. We may ask for and / or require additional and / or specific photos to qualify for resolution.

Return or Replacement Policy

Product & supply replacements and / or returns will be handled HERE of the item to be returned. You can report your issue using the phone number on your specific package. You are also welcome to submit a request via email or phone to ITBG.

Due to their nature, sunless solution tubs, lamps & equipment are not returnable. Please verify you are ordering the correct item/quantity prior to completing the transaction.

Any returnable item ordered that is defective will be replaced or refunded at no additional charge when reported and documented in compliance with whichever shipping policy applies as stated on this policy page.

Any returnable products mistakenly ordered by salon must be pre-authorized and be given an RA# and then shipped by salon and returned in new condition within 14 days from original invoice for refund or credit. Some supplies have a restocking fee. If applicable this will be provided at time RA# is issued.

For assistance determining what item you need please contact us HERE prior to placing your order.

Turnaround time on the Return or Replacement Policy can be impacted by compliance to information requests by this company. We will do our best to provide rapid service but cannot control delays caused by client response times

TBG Specific Satisfaction Policy

If TBG makes an error, that error will be resolved at no cost to you. Report any errors HERE. We understand the importance to your business of timely and effective delivery.

If an item is omitted from your order due to lack of inventory or discontinuation of the product then no charges will occur and the item will be deemed cancelled. You may reorder that item at a later date or can contact us for a status on a given item as SKUs tend to suffer extended outages which are beyond our control. We may be able to give you an expected date of inventory arrival at our warehouses.

We want to achieve complete satisfaction for our you. If you have a suggestion or are unhappy with any part of your transaction we would like to know. Please contact us HERE . We are continually modifying our service to better satisfy our you

TBG Order Policy

Payment - Payment is due at time of order. We process using many of the major credit and debit cards as well as having ACH services for larger transactions.

Taxes - It is the buyers responsibility to comply with any / all local, state and federal taxing authorities unless tax is collected at time of sale.

Rebates and Manufacturers Programs - All purchases made are eligible for any and all applicable rebate or cashback programs a manufacturer may offer your business. TBG is a fully authorized and honored suppliers for every maker listed on our systems for purchase

Tracking - All orders are trackable. As noted in the checkout process you can request tracking during checkout or request it at any time 24 hours after your order has been processed. Our systems update overnight. We will not have same day tracking available but can often provide it at the start of the next day. On occassion the carrier will not scan an item during this timeframe so tracking would be delayed until such time the carrier does it's route scan.

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